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Tenma Health Care Services (Townsville & Cairns)

Executive Summary

Tenma Health Care Services (THCS), headquartered in Cairns, Queensland, is a distinguished NDIS provider delivering specialised support services to individuals with disabilities. Established during the COVID-19 pandemic by Tendai Chakanetsa, a qualified mental health nurse, THCS was founded to address critical service gaps, particularly for high-intensity mental health clients requiring complex care.
Tenma Health Care Services (THCS) is committed to providing exceptional, person-centred services tailored to the diverse needs of participants across all ages, abilities, and backgrounds. Recognising the individuality of each participant, THCS ensures that service delivery is not only responsive but also deeply aligned with the principles of dignity, respect, and inclusivity.

With a strong focus on clinical excellence, THCS specialises in specialist mental health support, community nursing, drug and alcohol services, and complex clinical care. The organisation offers a range of high-intensity support services, including medication administration, catheter care, and innovative therapeutic interventions such as therapeutic gardening and structured therapeutic programs designed to enhance mental well-being.

Adhering to the highest standards of compliance with the NDIS Quality and Safeguards Commission, THCS upholds best practices in service delivery. The organisation remains steadfast in its mission to empower participants, foster independence, and enhance quality of life through compassionate, evidence-based care.

Our ultimate strength as disability support provider lies at our diversity, because each of us knows something different to offer and will make up the all-inclusive.

THCS understand that everyone is unique, and their care management is different.

Our Basic Principals


Rights for participants

Our support workers acknowledge the right of participants to be left alone, uninterrupted as well as free from intrusion and public attention.

Confidentiality

The client rights to confidentiality are safeguarded.

Access to Information

Every participant has a right to information about the objectives of their care and a detailed explanation of the service being offered.

Discrimination

Our staff do not discriminate against participants on the grounds of race, nationality, language, gender, religion and beliefs, age, sex or sexual orientation, social standing.

Dignity, independence, and individuality

Irrespective of the severity of their physical difficulties or mental infirmity this is respected and maintained.

Fulfilment of aspirations

To have their social, emotional, religious, cultural, political as well as sexual needs accepted and respected.

Consultation

Participants and their family members are consulted regarding day to day living arrangements plus enabled to take part in discussions regarding any kind of suggested changes to those arrangements and be completely involved in as well as fully advised regarding the individual assessment of their care necessities.

Dignity of risk

Dignity of risk promotes each person’s autonomy and self determination to make their choices.

Family, friends, and advocates

The participant is supported to maintain continued access to family, friends, facilities, and the community.